Refund, Return & Shipping Policy

At Curve Koutore, all sales are final.

Please carefully review your order before completing your purchase. We do not offer refunds, returns, exchanges, store credits, or cancellations once an order has been placed. 

However, if an error was made by Curve Koutore, such as receiving the wrong item, the wrong order, or another fulfillment mistake on our part, please contact us within 48 hours of delivery. We will review the issue and work to provide an appropriate resolution.

Sizing Responsibility

Customers are solely responsible for selecting the correct size before purchasing. Please review all product descriptions, size charts, and measurements carefully. Curve Koutore is not responsible for incorrect size selections made by the customer.

Shipping & Processing

Please allow 2–5 business days for order processing before shipment. Processing times apply regardless of the shipping method selected at checkout.

Customers are responsible for providing accurate shipping information, including apartment numbers, suite numbers, and mailing addresses. Curve Koutore is not responsible for orders shipped to an incorrect address provided by the customer.

Lost, Stolen, Damaged, or Mishandled Packages

Once an order has been transferred to the shipping carrier, Curve Koutore is not responsible for packages that are lost, stolen, damaged, delayed, or mishandled during transit.

Curve Koutore does not replace, reship, refund, or reimburse orders affected by carrier-related issues. Customers should monitor tracking information and contact the shipping carrier directly regarding delivery concerns.

Final Sale

All products sold by Curve Koutore are considered final sale and are not eligible for returns, refunds, exchanges, or cancellations.

By placing an order with Curve Koutore, you acknowledge and agree to this policy.